Clinical Services assistant
Title: Clinical Services Assistant
Reports to: Director of Clinical Services
Classification: Hourly, approx. 15 hrs/week
Rate: $17.50/hr
Summary
Hope Healthcare Services, a Christian ministry providing medical and dental services to individuals and families who do not have medical or dental insurance of any kind, is seeking to add a part-time Clinical Services Assistant to work alongside the Director of Clinical Services.
Roles and Responsibilities
The Clinical Services Assistant (CSA) is responsible for patient intake during medical and mental health visits. Additionally, the CSA will assist the Director of Clinical Services (DCS) and Providers with maintaining the clinic organization and operational efficiency. The CSA is expected to uphold Hope’s vision, mission, and guiding principles.
Specific Duties
Clinic
Welcome patients into patient care area maintaining HIPAA compliance
Interview patients and document basic medical history
Obtain vital signs for provider appointments
Update medical records appropriately
Assist in arranging referrals and laboratory services for patients
Perform point-of-service lab testing as available
Ensure proper storage and labeling of patient samples for transport
Perform and document control testing for CLIA waived lab tests
Office
Schedule, reschedule, and cancel patient appointments
Coordinate imaging and laboratory testing for patients
Scan, fax, and upload patient documents
Process patient payments for appointments, labs, and imaging
Reporting
1. Report and track incoming and outgoing referrals for data reporting
2. Report to DCS concerns over policy and operational deficiencies
3. Report supply and equipment needs based on standardized supply lists and restock levels
Facility
1. Maintain organization within the supply and office area
2. Restock and supply medical and dental rooms from available overstock
3. Maintain sanitation protocols of medical, dental, and operational areas
4. Clean and prepare reusable instruments
5. Conduct necessary sanitary testing of dental and medical equipment (spore tests, etc)
6. Inform DCS if repairs or equipment calibration seem necessary
7. Help DCS implement schedule repairs and calibration as necessary
Teamwork
1. Work cooperatively with other employees to ensure Christ-centered mission is sustained
2. Work cooperatively with the volunteers as needed/required
3. Promote a cooperative team spirit within the organization and among internal and external Hope staff, volunteers, agencies, donors and clients
4. Thrive in a highly collaborative environment while also possessing the ability to work well independently with minimal supervision
5. Maintain a clean and uncluttered workspace/office
Other
1. Complete all assigned tasks within allotted deadlines
2. Attend all meetings, classes or training as requested
3. Adhere to Hope requirements as written in the Employee Handbook
4. Complete any other tasks as requested to fulfill Hope’s mission
Direct Supervision of Position(s): None
Requirements for the Position:
1. Full commitment and dedication to the mission statement of Hope Healthcare Services
2. Full compliance with Hope Statement of Faith
3. Outstanding oral and written communication skills
4. Proven experience in a professional environment
5. Excellent software technology application skills
6. Ability to work flexible hours and events including some evenings
7. A medical license/certification (LPN, MA) preferred
8. Ability to work in a fast-paced medical/dental office environment.
Note: This job description will change as needed to fulfill the mission of Hope Healthcare. The person assigned to this position will be notified. This description serves as a high-level overview of the above position. Other duties will be assigned as business needs arise.
For an application, please email Executive Director Cliff Sweazey at ces@myhopehealth.org. Applications will be accepted until the position is filled.