Medical Assistant / Clinical Services Assistant
Medical Assistant / Clinical Services Assistant
Hope Healthcare Services | Avon, IN
Hope Healthcare Services is a Christian ministry providing affordable medical, dental, and mental health care to individuals without insurance. We are seeking a mission-driven Medical Assistant / Clinical Services Assistant to join our team and help deliver compassionate, high-quality care to our community.
This is not a traditional Medical Assistant role. This is not just doing the same thing every day. This position combines clinical support, front office coordination, EHR management, and volunteer collaboration. It is a front-line role that helps shape the experience our patients, volunteers, and providers have every day.
This is also not your traditional clinic. We are truly looking for individuals who want to make a difference in our community by supporting those who are often overlooked and underserved, people who believe in second chances, new beginnings, and fresh starts.
Position Details
• Part-time to full-time position
• Minimum 16 hours per week, up to 40 hours per week
• No weekends
• Some evenings may be required based on clinic, training, or event needs
• Starting rate: $17.50 per hour
Key Responsibilities
• Welcome and support patients with compassion, dignity, and professionalism
• Conduct patient intake, document medical history, and obtain vital signs
• Assist providers during visits and maintain accurate EHR documentation
• Coordinate labs, imaging, and referrals
• Manage scheduling, patient communication, and payments
• Support front office operations including check-in and check-out
• Train and support volunteers on systems, workflows, and processes
• Maintain HIPAA compliance and protect patient confidentiality
• Help ensure clinic organization, supply readiness, and smooth daily operations
What We’re Looking For
• Passion for serving others and alignment with Hope’s mission
• Strong communication, organization, and multitasking skills
• Ability to work with diverse populations with compassion and respect
• Experience in a healthcare or clinical office environment preferred
• Experience with EMR/EHR systems; eClinicalWorks (eCW) is a plus
• Ability to learn new systems quickly and adapt in a fast-paced environment
• Ability to work collaboratively with staff, providers, and volunteers
• Medical Assistant certification (CMA/RMA) or comparable training preferred; experience may be considered in lieu of certification
• Bilingual communication skills are a plus, but not required
Why Join Hope?
At Hope Healthcare Services, you are part of something bigger. This role is an integral part of how we provide hope, help, and healing to our underserved community. You will work alongside passionate staff, volunteers, and providers in a mission-driven environment that values compassion, dignity, and service.
How to Apply:
Interested candidates should submit their resume and cover letter to ces@myhopehealth.org or call 317-272-0708 ext. 111 for more information.